FAQ

Product Information - FinalStraw

arrowWhat is FinalStraw made of?

Orca tears, octopus toe nails, mermaid love, and stainless steel. The inner elastic material is made from platinum  silicone. The case is made from post-consumer recycled plastic.FinalStraw is BPA free, latex free, gluten free, guilt free, mermaid cruelty free, and vegan! 

arrowWill FinalStraw rust?

Shell no! FinalStraw is made of platinum-grade silicone and 18/8 304 stainless steel, the best kind of stainless steel most commonly used in food preparation and dining products. 18/8 refers to the amount of chromium (18%) and nickel (8%) respectively and 304 refers to the "grade" of stainless steel which covers quality, durability and temperature resistance. The chromium binds oxygen to the surface of the product to protect the iron from oxidation (rust). Nickel also enhances the corrosion resistance of stainless steel.

arrowHow can FinalStraw be recycled?

We’ll take care of it! FinalStraw has what we like to call a straw-tirement program set in place so we can be sure to recycle and repurpose all used straws. Please send your used straw to: 3518 Fremont Avenue N #353 Seattle, WA 98103. Please note that this is not an exchange.

arrowWhere is FinalStraw made?

Obviously everything starts in the magical depths of our deep-sea lair. FinalStraw is designed with love in California and manufactured responsibly in China. We chose this particular facility because it’s recognized for its efforts to minimize its carbon footprint. The employees are experts in eco-friendly drinkware products, and the company is annually audited by an independent third-party for occupational health and safety.

arrowHow is FinalStraw packaged?

FinalStraw’s packaging is printed on 100% recycled paper, duh. Our mermaids package orders in plastic-free envelopes, also made from recycled paper. Final ensures that no plastic is used in the packaging of our products, including the packaging of large orders. 

arrowWhat is the length of a FinalStraw?

Both the 1.0 and 2.0 FinalStraw versions are the length of a standard straw--9.05 inches or 23 cm. The outer diameter is 0.9mm and the inner diameter is 0.5mm. The FinalStraw 2.0 case is 7cm tall and 2.6 cm wide. It contains a telescoping cleaning brush.

arrowWill FinalStraw fit in to-go cups?

Do mermaids dance? Do orcas sing? You bet they do! FinalStraw works seamlessly with most to-go cups.

arrowDoes FinalStraw work with milkshakes or smoothies?

The inner diameter of a FinalStraw is about 5mm wide, which is just a tad wider than your standard single-use straw. Depending on the thickness of your milkshake or smoothie, you may be able to use your FinalStraw with it.

arrowIs FinalStraw TSA compliant?

FinalStraw is TSA compliant in that it complies with all of the rules and regulations regarding carry-ons. However, TSA agents may mistake your FinalStraw for a vape or for pepper spray. If that happens, don’t be alarmed, carefully explain, or deploy your FinalStraw to show them that you just suck responsibly!

arrowHow many times can FinalStraw be used?

FinalStraw is like a mountain combined with a mother’s love, a Navy SEAL, and a unicorn's horn. They’re pretty dang tough. Testing showed FinalStraws are rated at 12,000 cycles—about two uses a day for 16 years.

arrowCan FinalStraw be attached to a keychain?

Turtle-y! Every FinalStraw case comes with a keychain attachment. You can also purchase a carabiner if that’s your thing.

arrowI lost my FinalStraw, is there a replacement?

Shell yea! You can purchase a replacement “solo straw” in our online shop!

arrowIs FinalStraw safe for hot drinks?

Sure! FinalStraw is down with all temperatures of liquids. The straw can withstand temperatures of up to 250 degrees Fahrenheit. That’s pretty hot!

arrowDoes my original version FinalStraw fit in the 2.0 version and does the 2.0 version straw fit in my original case?

Yes. The straws are case agnostic.

Cleaning - FinalStraw

arrowIs FinalStraw dishwasher safe?

Shell yeah! We recommend placing your straw in a “V” formation in your dishwasher’s silverware rack. Please do not put your case in the dishwasher :) 

arrowHow do you clean it?

With love, thoughtfulness, and this super helpful video starring a mermaid of course.

arrowDoes FinalStraw absorb smells?

In order to keep our Foreverables from getting fishy, we recommend cleaning after every use but we dolphinately have a solution for you! Here is a video on how to clean your FinalStraw inside and around the silicone layer, brought to you by our marvelous mermaid Emma! If the smell doesn’t fully go away, you can soak your straw in lemon juice or boiling water with a bit of baking soda.

arrowHow do you clean inside the case?

A little soap and water will do the trick!

arrowHow do you sterilize it?

You can make sure your straw is extra squeaky clean with boiling water and baking soda.

arrowHow do you clean in between the silicone and metal?

Here is a video on how to clean your FinalStraw inside and around the silicone layer, brought to you by a real life mermaid! 

arrowCan I take the case apart for cleaning?

The hinge does not detach, but the case is super easy to clean regardless. Just use soap and warm water!

arrowCan I leave it in my car?

While we want your FinalStraw to come in handy at any moment, it is not recommended to leave it in your car if it is in a hot environment. Leaving your FinalStraw in the heat for prolonged periods of time may result in having the silicone stick together! 

arrowHow do I clean the cleaning device?

The cleaning brush is easily washed with water and soap. You can also run it through your dishwasher if you wish! 

arrowI lost my cleaning tool, is there a replacement?

Of course! You can buy a new telescoping cleaning brush here

Shopping

arrowWill Final be coming out with other sizes and products?

We’re just getting started! Final continues to dream up new and exciting ways to become more sustainable. Stay tuna-ed! 

arrowIs your website secure?

Turtle-y, you can feel safe shopping with us! Our website is powered by Shopify whose compliance covers all six PCI standard categories making all transactions protected. 

arrowHow do I remove items from my cart?

Click on the cart icon located in the top right hand corner of our website and then hit the minus button for the product you no longer want! 

arrowWhere can I find Final products in stores?

You can find Final products in various retail stores like REI and your local shop down the street, keep an eye out for a page on our website soon!

arrowWhat payment methods does Final accept?

We accept payment through Google Pay, PayPal and Amazon Pay along with any major Credit or Debit Card companies.

arrowWhat is your return policy?

It’s hard for us to imagine why you’d want to return your Final product—we stand behind our pretty amazing products and offer a limited lifetime guarantee for product defects—but hey, sometimes things don’t work out and we want you to be happy. If you are dissatisfied with our product, we will accept all returns and give you a full refund within a 30 day window.

To view our warranty page, click here

To start your return, click here.

arrowHow can I change my shipping address?

Thank you whale-y much for your order! We can certainly ask our mer-mazing team of mermaids to make any necessary changes but can’t guarantee they will be able to make the change due to our fulfillment timeframes. Please send a request through our website or to halp@finalstraw.com with your order number and new shipping address.

arrowHow can I edit my order?

Thank you whale-y much for your order! We can certainly ask our mer-mazing team of mermaids to make any necessary changes but can’t guarantee they will be able to make the change due to our fulfillment timeframes. Please send a request through our website or to halp@finalstraw.com with your order number and new order request. If all else snails, you are always welcome to return or exchange your products after you receive them too! 

arrowHow can I cancel my order?

We can certainly ask our mer-mazing team of mermaids to cancel your order but can’t guarantee they will be able to cancel due to our fulfillment timeframes. Please send a request through our website or to halp@finalstraw.com with your order number. If all else snails, you are always welcome to return or exchange your products after you receive them too!

Shipping

arrowWhere does Final ship to?

Final ships worldwide, including APO/FPO addresses. Depending on the country, there may be extra costs due to customs, tariffs or taxes. Unfortunately, we are unable to ship to Cuba, Iran, North Korea, Sudan and Syria per USPS policies.

Final does not support the use of forwarding addresses.

We do not support the use of third party forwarders for various reasons including, but not limited to the loss, damage, or manipulation of our products and/or packaging. Final’s warranty does not cover any products that have been reported damaged or lost if the shipping address on file is associated with freight forwarding, international forwarding, or the redirecting of packages. Final reserves the right to cancel and refund any order shipping to any address associated with freight forwarding, international forwarding, or the redirecting of packages. Should Final cancel and refund your order, Final will not accept responsibility for any fees or loss of funds due to issues such as international exchange rate or banking processes. Final is not liable for any charges, or additional charges, incurred by you from any third party shipping company for any undeliverable, rerouted, or returned packages.

arrowDoes Final ship to PO Boxes?

We dolphin-itely do! Final ships via USPS so as long as your address is verified with their Zip Code Lookup™ tool, you’re good to go! 

arrowWhat carrier does Final use?

We use USPS (US Postal Service).

arrowWhen will my Final product ship?

We want to get you your Final product as soon as possible. That’s why we make every effort to process your order within 2 hours of order placement, excluding weekends and shipping holidays. With this in mind, if you need to cancel your order please contact us immediately and we will do our best to accommodate. If all else snails, you are always welcome to return or exchange your products after you receive them too!

arrowWhy is my package being “returned to sender?”

For some reason, the post office deemed your address undeliverable. Perhaps you live in a deep sea cave, on a remote island, or some other awesome, unconventional place. That’s super cool, but it might have confused the delivery service.

We have a couple of other ideas about what went wrong. If you live outside of the U.S., your package could have gone unclaimed at customs. Or, for some (strange) reason, the person to whom you sent a Final product to refused the order.

No matter the cause, here’s what we can do. Once your order makes it back to us, you'll be sent an invoice to cover the cost of reshipping your package and you can tell us how you’d like to proceed. If you send an updated address or if your order was returned to us due to you leaving it at customs unclaimed, and you’d like us to reship your order, you’ll be sent an invoice to cover shipping fees. We promise it will be worth the wait (our friends in the sea think so too)!

International Shipping

arrowWhat’s Final’s international shipping policy?

Final ships worldwide. To start an international order, please choose your country at checkout. USPS will calculate the cost of your order in US Dollars (including freight, taxes and duties), and will handle payment and delivery of your order.

arrowHow much will international shipping and handling cost?

Shipping and handling is calculated based on the size of your order and your shipping destination. Add items to your basket and click select to check out. The estimated shipping cost will be displayed to you during check out. Please note all orders placed on Final.co are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

arrowAre there any additional costs that will be due upon receipt of my order?

All international shipments are subject to customs duties and fees. Duties and fees (or customs tariffs) are set by the destination country’s customs authorities. Fees are determined based on several factors, including: the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. We advise consulting with your local customs office to confirm.

arrowHow are taxes calculated on international orders?

International taxes (such as Value Added Tax, or VAT) are set by the destination country and factored into your checkout price. Please note: If your order does not populate Shipping or VAT/Tax Costs your order may be placed on hold. A member of our Customer Success team will then be in contact regarding international quotes for your order.

The Final Co. - Business

arrowWhat is Final Co. LLC's mailing address?

3518 Fremont Avenue N
#353
Seattle, WA 98103

arrowWhat email should I contact for questions regarding my straw?

We're here to help! For general questions about FinalStraw please contact halp@finalstraw.com or fill out the contact form below

arrowWill Final make a wider straw for boba, milkshakes, and smoothies?

Yes! We’re currently working on the design. In the meantime, we suggest washing and reusing the wide plastic straw you most recently used. Stay tuna-ed!

arrowCan Final products be customized?

Yes! We’re happy to customize Final products for any occasion. If you are interested in a large quantity of customized products, please contact us at wholesale@finalstraw.com. We do not offer customization on our website at this time.

arrowDo you collaborate with bloggers and social media influencers?

Thank you so much for reaching out! In order to better assist you with your collaboration inquiry, we invite you to fill out this form.​​ If more information is needed, our Final Co. team member will be sure to reach back out.

arrowHow can I request a charitable donation from Final?

Final is a proud member of 1% for the Planet. Each year, we donate at least percent of our sales to nonprofit organizations that work to protect the environment, advocate for animals, educate youth, and empower women. If you are a nonprofit that aligns with one of those missions, please complete this donation request form. Priority will be given to organizations within the 1% for the Planet network. Requests must be received at least six weeks in advance. Due to the volume of requests, we can only respond to those organizations that we choose to support.

arrowI have a press opportunity for Final/Emma Rose Cohen!

All press and media inquiries can be sent to media@finalstraw.com.

arrowDo you have an Ambassador program?

Are you a mermaid at heart (or in real-life)? If yes, you can dolphin-ately apply to join our Ambassador program here!

arrowAre you hiring?

At Final, we’re all about helping the world suck a little less-with totally badass, but responsible solutions! If you think you’re up for the challenge, we’d love to hear from you! Email jenna@finalstraw.com with your resume and a brief cover letter in the body of the email that describes what you could bring to our squad!

arrowDo you sponsor people or organizations?

In order to better assist you with your collaboration inquiry, we invite you to fill out this form​​.​​ If more information is needed, our Final Co. team member will be sure to reach back out.  

arrowHow do I know if a website is selling legitimate Final products?

Nobody is more passionate about making sure that your Final product is the real deal than we are. Shop final.co worry free or email fraud@finalstraw.com to double check!

arrowDo you have a patent?

Final is very proud of our Intellectual Property! Please visit our Intellectual Property page to review how Final’s products are protected or reach out to fraud@finalstraw.com with any specific questions or concerns.

Contact us

Contact us using the form below or email us at halp@finalstraw.com.